angry rant.. Grr!
what's happening to our service industry? why is perth plagued with bad hospitality staff!??!
why is there so much attitude and angst??
it started with a obviously just defrosted soggy sponge cake from Valentino (which apparently the manager and chef have both tasted and reckons it's 'fine' and 'fresh'.. yeah freshly frozen.. and if that's the standard of their taste test i shudder to think what sort of grub that kitchen is turning out..)..
i didn't realise that when i ordered my coffee from Rocket Fuel drive thru i was gonna get a whole lotta attitude and a lecture with it too! i was on a call while waiting in the car queue.. but the lady insisted that i order immediately thru the intercom. after i finished my call (10 L-O-N-G seconds later) i placed my order.. then when it's my turn to drive up to the window..
i was contemplating may be i should apologise for my behaviour earlier.. then i over heard this..
rude staff: (in a bitchy tone to other staff) ppl needs to be ready to place their order immediately and they shouldn't be talking on the phone. ( spotted me looking at her).. oh she's looking at me..
(DUH.. just becoz you are speaking out of sight doesn't mean i can't hear you!)
rude staff: (murmuring) you take the coffee to her and tell her..
another rude staff: (hands over my coffee) you should be ready to order when you are in the drive way, you SHOULD have you windows down, if not you can come in to the shop to order.
me: (indignantly) but there was no one waiting behind me!
another rude staff: well.. it's an express service you should be ready to order, just you should know (walked off while i'm about to speak)
me: well you are so RUDE.. (yelling after her.. and she's already out of sight..)
*FUMES* (plus angry and a little ashamed that calling someone rude was the best abuse i could come up with.. ARGH! while stomping my way to the office i entertained thousands of other things i could've done, e.g. park the car and walk into the shop to speak to the manager, throw the coffee back into the window, refuse to drive off and block the queue, inform the car behind me of the rude service, hand out boycotting flyers, toilet paper or egg the premise in the middle of the night, rip out their intercom, put a dead rat in their kitchen...whist i drafted a complaint letter in my head..)
why why why???
why are ppl so rude?!?! why do they need to take it out on other ppl and feel entitled they can ruin someone else's day? how much does it cost to be nice? i thought we paid for a 'service'!?!? or why don't i make my coffee at home and get abused for free?!?!?!
i often wondered if i was stuck in a $12/hr job making coffee everyday.. would i have done the same? *hmph*
i really hate being a buddhist some times.. this whole 'put yourself in other ppl's shoe' thing is such a drag when i'm in the middle of my righteous rant and plotting my vengeance..
why is there so much attitude and angst??
it started with a obviously just defrosted soggy sponge cake from Valentino (which apparently the manager and chef have both tasted and reckons it's 'fine' and 'fresh'.. yeah freshly frozen.. and if that's the standard of their taste test i shudder to think what sort of grub that kitchen is turning out..)..
i didn't realise that when i ordered my coffee from Rocket Fuel drive thru i was gonna get a whole lotta attitude and a lecture with it too! i was on a call while waiting in the car queue.. but the lady insisted that i order immediately thru the intercom. after i finished my call (10 L-O-N-G seconds later) i placed my order.. then when it's my turn to drive up to the window..
i was contemplating may be i should apologise for my behaviour earlier.. then i over heard this..
rude staff: (in a bitchy tone to other staff) ppl needs to be ready to place their order immediately and they shouldn't be talking on the phone. ( spotted me looking at her).. oh she's looking at me..
(DUH.. just becoz you are speaking out of sight doesn't mean i can't hear you!)
rude staff: (murmuring) you take the coffee to her and tell her..
another rude staff: (hands over my coffee) you should be ready to order when you are in the drive way, you SHOULD have you windows down, if not you can come in to the shop to order.
me: (indignantly) but there was no one waiting behind me!
another rude staff: well.. it's an express service you should be ready to order, just you should know (walked off while i'm about to speak)
me: well you are so RUDE.. (yelling after her.. and she's already out of sight..)
*FUMES* (plus angry and a little ashamed that calling someone rude was the best abuse i could come up with.. ARGH! while stomping my way to the office i entertained thousands of other things i could've done, e.g. park the car and walk into the shop to speak to the manager, throw the coffee back into the window, refuse to drive off and block the queue, inform the car behind me of the rude service, hand out boycotting flyers, toilet paper or egg the premise in the middle of the night, rip out their intercom, put a dead rat in their kitchen...whist i drafted a complaint letter in my head..)
why why why???
why are ppl so rude?!?! why do they need to take it out on other ppl and feel entitled they can ruin someone else's day? how much does it cost to be nice? i thought we paid for a 'service'!?!? or why don't i make my coffee at home and get abused for free?!?!?!
i often wondered if i was stuck in a $12/hr job making coffee everyday.. would i have done the same? *hmph*
i really hate being a buddhist some times.. this whole 'put yourself in other ppl's shoe' thing is such a drag when i'm in the middle of my righteous rant and plotting my vengeance..
posted by j | 11:29 am
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